Behavioural Automation For Customer Engagement In E-commerce

Behavioural Automation For Customer Engagement In E-commerce

An engaged consumer is a happy customer. A happy customer, in turn, converts and develops loyalty to your brand. In an age and time where e-commerce stores are mushrooming in abundance, consumers are spoiled for choice.

For e-commerce entrepreneurs and marketers, delivering the right product at the right price at the right time is secondary. What comes first is customer engagement. If your target market doesn’t want to interact with you just because you are not selling them the right way, they will not convert. Simple.

In this case, you must try to examine the behavior of your target audience, including those individuals who have already purchased on your website. This is where one of the hottest selling tactics, behavioral automation, enters the picture.

What is Behavioral Automation?

It is a concept that makes use of customer behavior as the basis of all marketing activities. According to Gleanster, 77% of CMOs at top-performing companies suggest the reason why they implement marketing automation is to drive up more revenue.

Behavioral automation is a combination of three elements to deliver interactive and highly contextual messaging to the target market:

  • Buyer behavior
  • Marketing automation
  • Real-time interaction

To ensure a high level of user engagement, e-commerce should remember to emphasize personalization. If you don’t sell the stuff they are most likely to be interested in or have shown interest in previously, how else would you grab their attention?

59 percent of entrepreneurs reported they experienced a high ROI after personalizing their e-commerce stores. Combine personalization and behavioral automation, and you have magic in your hands. Unfortunately, only a handful of marketers has tapped the actual potential of this mix.

This is where Behavioural Automation by Wigzo comes in. Let us explore ways to fix a proper behavioral automation strategy for your business:

1. Email Marketing


Emails are certainly not dead. They are very much alive and will help your business thrive – provided you plan your strategy smartly. Your target market comprises individuals with similar needs, which means you should do 1:1 personalization for segment-wise marketing.

With Wigzo, you can write emails as per these segments – whatever they may be – demographics, preferences, gender, etc. Once this step is over, automate the email marketing processes by auto-populating the emails that every individual receives based on what he or she showed interest in previously.

This will not only amp up your open click rates of emails but also the conversions. Get started with smart email personalization HERE.

2. Web Push Notifications


Push is the latest marketing tactic to capitalize on the opportunities that mobile and web have created for e-commerce in the last several years. Wigzo makes use of machine learning to understand the behavior of every consumer.

It then records the data and creates smart segments which are then sent personalized push messaging. These combined efforts of behavioral studies and personalization ensure higher CTRs and conversion rates. Brands such as Inc42, Mr. Button, and Awok have upped their “push” game with Wigzo’s help.

3. Exit Intent

deploy exit intent popups

High bounce rates are a big issue in the e-commerce industry. The attention span of consumers is already short; on top of it, if they don’t like what you see on your website, they are going to leave sooner than you think. Almost 60% of consumers are most likely to forget your brand if they are not engaged with the right message the first time.

But with Wigzo’s exit-intent technology, you can hold back your website visitors. This technology tracks a potential customer’s movements across the site right from the time he or she lands on the website to predict an exit intent.

It then re-targets the visitor just before he or she is about to leave the website or even switch tabs in the browser with a personalized pop-up message. If you optimize your marketing strategy to this extent, your conversions will get a boost.

One Last Thing

Before you take the leap of faith and make a substantial change in your marketing strategy, make sure you understand your customer base, and explore these three ways as mentioned above thoroughly.

You will not start achieving your KPIs as soon as you start with this strategy if you don’t plan smart. So read up as much as you can. We have a broad range of use cases you can study to make the final call.

Take Wigzo’s Free Trial today to not only improve the conversion rates but also to interact with your customers in a whole new, different way.

Saad Mohammad

Saad Mohammad

Full-time marketer, part-time guitar player, and a football fanatic. Saad is a Digital Marketer with 6+ years of experience in the industry.

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